Privacy & Cookies Policy
Our contact details
Name: Emerald Crafts Ltd
Address: 14 High Street, Lyndhurst
Phone Number:023 8028 3199
Date: 14th June 2023
The type of personal information we collect
We currently collect and process the following information:
● Name, Title
● Address, Telephone number
● Gender, Date of birth
● Website user stats.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
● To personalise your experience (your information helps us to better respond to your individual needs)
● To improve our website(we continually strive to improve our website offerings based on the information and feedback we receive from you)
● To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
● To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
● To administer a contest, promotion, survey or other site feature
● To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
● To send you marketing and promotional communications. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails by unsubscribing to it at anytime.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting email@example.com or by post to Emerald Crafts Ltd, 14 High Street, Lyndhurst, SO43 7BD
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at firstname.lastname@example.org or via post at Emerald Crafts, 14 High Street, Lyndhurst, SO43 7BD if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Emerald Crafts Ltd
14 High Street
You can also complain to the ICO if you are unhappy with how we have used your data:
Information Commissioner’s Office
Helpline number: 0303 123 1113 ICO
We do have relationships with carefully-selected suppliers who may also set cookies during your visit.
● Google Analytics. [Cookie names: _utma _utmb _utmc _utmz ]. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors
● Google Maps. [Cookie name: NNID PREF]
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them. Learn how to remove cookies set on your device.