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Emerald Crafts aims to provide a fast and easy home delivery service means that we aim to dispatch your order within 48 hours - taking the time and effort out of shopping! We aim to dispatch all orders within 24 hours however this may take up to 48 hours during peak times.

Postage and packing charges are calculated based on the value of the parcel.

Please note that all goods are subject to availability.

In the highly unlikely event we are unable to supply your goods within 7 days, we will advise of alternative options as soon as possible.

Your purchase is protected by the EU Distance Selling Directive. This means that you have the right to cancel an order from the moment it is placed until seven working days from the day after you receive your goods.

In the event of any goods delivered not to your requirements or as per your order, we must be notified within 7 days of receipt. In the unlikely event that your product is faulty please contact us within 30 days of receipt for a full refund or replacement. Individual products may also be protected with additional warranties which will be stated on their packaging. Should you wish to return an item, please contact us initially, repackage and return to us at our address. Please also include a covering note and order number.

If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

SagePay

When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.

All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.

PayPal

We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk